Privacy Policy

Privacy Policy
Last updated: 9 June 2025

Balcombe Bureau ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: https://www.balcombebureau.co.uk (the "Website").

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are
Balcombe Bureau https://www.balcombebureau.co.uk Email: info@balcombebureau.co.uk

We are the data controller responsible for your personal data collected via this website.

2. What Information We Collect
Personal information such as your name, email address, and any other details you provide when contacting us.
Technical data such as IP address, browser type, time zone setting, and usage data through cookies and analytics tools.
Communication data including your preferences for receiving communications from us.
We may collect and process the following data:

We do not knowingly collect any special category data (e.g., health, race, religion) unless explicitly provided by you.

3. How We Use Your Information
To respond to your enquiries
To provide you with services or information requested
To improve our website and monitor usage
To comply with legal obligations
To communicate with you about updates, changes, or services (only if you opt in)
We may use your personal data for the following purposes:

We will only use your personal data when legally permitted under UK GDPR, including where we need to perform a contract, comply with a legal obligation, or where you have given consent.

4. Sharing Your Information
Service providers who support our website operations (e.g., hosting, analytics)
Legal or regulatory bodies when required to comply with the law
We do not sell or rent your data to third parties. We may share your data with:

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

6. Your Data Protection Rights
The right to access – You can request copies of your personal data.
The right to rectification – You can request correction of inaccurate or incomplete data.
The right to erasure – You can ask us to delete your personal data (in some circumstances).
The right to restrict processing – You can request we limit the use of your data.
The right to object to processing – You can object to how we use your data.
The right to data portability – You can request transfer of your data to another provider.
Under UK data protection laws, you have rights including:

To exercise these rights, please contact us at info@balcombebureau.co.uk.

7. Cookies
Our site uses cookies to distinguish you from other users and improve your experience. For detailed information on how we use cookies, please see our Cookie Policy.

8. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

9. International Transfers
We do not routinely transfer your data outside of the UK. If we ever do, we will ensure that appropriate safeguards are in place to protect your data in compliance with UK GDPR.

10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email.

11. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer Balcombe Bureau Email: info@balcombebureau.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data: https://www.ico.org.uk